The company XXXX, with registered office in 60025 Loreto (AN) – Italy, P. IVA IT XXXXXXX (hereinafter XXXX) – is the trade mark owner, which markets and distributes in Italy and in Europe through its stores and website www.loretogift.com (the “site”), which it owns.
These general conditions of sale (hereinafter the General Conditions), govern the purchase of LORETOGift’s products (hereinafter Products), carried out remotely via computer through the Site. These purchases are reserved to the Site users wishing to make use of the services sale of the Products (hereinafter Customers).
The customer is obliged to check and read these Terms and Conditions before completing the purchase on the Site. This information, in fact, are intended as read, understood and accepted by the customer in the time of a purchase order.
The customer must therefore comply with these General Terms and feel XXXX if dispensed by any conditions other than those applicable not agreed on a preventive basis in writing.

The electronic trading system used on loretogift.com is designed to guarantee the client maximum transparency, indicating in real time the exact status of availability of products in stock and their delivery times.

Having more outlets (home, ecommerce, sales network), it must consider the fact that more users can place orders of the same item / s simultaneously and consequently vary the quantity of products in our warehouse. In this case we will appropriately inform the customer by phone or e-mail for any problems related to the availability of the product, which then will decide whether or not to cancel the order placed.

In case of cancellation you will be immediately refunded the amount paid..

XXXX reserves the opportunity to also dispatch only in a partial orders received based on the availability of products in stock.
Also it notes that the images and information contained within the product data sheets are approximate and may sometimes not fully correspond to the actual characteristics of the article, despite also show a lot of care and attention in this.

Shipments are made only by express courier which guarantees delivery within 24/48 hours to process the order, throughout Italy (including the islands).Closed
The transport costs are borne by the customer, clearly visible at the time of order.
Thanks to the service of “tracking”, the customer will have the ability to track all shipments going directly to the site of the carrier and displaying the status.

For the goods uninsured, XXXX does not assume responsibility regarding the loss, tampering or break the product/s purchased/s.

The personal information requested under the order are collected and processed by XXXX on information devices, in order to meet the obligations under the contract with the customer and will not under any circumstances and no license to third parties. XXXX guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code under LD. No 196 of 30.06.03.

The data controller is XXXX, in the person who from time to time is the legal representative, unless a manager is appointed under the Article. 29 of Legislative Decree no. n. 196/2003.

At the customer, at all times have the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of XXXX.

The customer, who claims to have received the information pursuant to art. 13 and on to the same rights under Article. 7 of Legislative Decree. N. 196/2003, has the right to access their data in the manner specified therein.

Marketing communications will be sent only with the explicit consent of the customer released together with the processing and sending the registration form online.

To exercise this right, the customer must send XXXX a notice within 10 working days of receipt of goods, by registered mail with return receipt.

Upon receipt of the notice of withdrawal, XXXX will quickly to inform the customer instructions on how to return the goods to be sent to within 10 days from the authorization.
The right of withdrawal is subject to the following conditions:

– The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased;
– The purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend, when possible, to put in a second box, showing the number of RMA (return authorization code); It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
– By law, the shipping costs for return of the asset are charged to the customer;
– The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
– If the goods are damaged during transport, XXXX will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
– XXXX not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
– On arrival in stock, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, XXXX will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of recovery.
– Without prejudice to any repair costs for damage to the original, XXXX will refund the customer the amount already paid as quickly as possible and within 30 days of the request for withdrawal, by following the transfer of the amount charged on the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (Cod. ABI – CAB – Current Account of the invoice).

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where XXXX finds:
– The lack of external and/or internal packaging;
– The absence of product components (accessories, parts, etc …);
– The product is damaged for causes other than its transport.

In case of forfeiture of the right of withdrawal, XXXX will return to sender the property purchased by charging the same shipping costs.

The orders can be made by telephone, by fax, or via the Internet (on line). The client that sends the order from the website, will receive, at the end of the procedure, a communication via electronic mail (e-mail) with the confirmation of the order, with an indication of the order number. Assuming that after sending the order, does not appear (a few minutes) the order number, the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administration or lack of product.

You can make the cancellation of an order only if the same has not yet been processed and the goods not yet shipped, by phone or by written notice to be sent by e-mail at shop@loretogift.com.

For orders already shipped the customer will collect the goods sent and only after exercising the Right of Withdrawal.

All the selling prices displayed on loretogift.com site are indicated in Euros and include VAT. They are subject to change without notice. The shipping costs, except in exceptional cases, be charged to the customer, can be displayed before completion of the order.

XXXX constantly checks that all prices listed on the Website is accurate, but can not guarantee the absence of errors. In the event that an error in the price of a product, XXXX will give the Customer the option to confirm the purchase of the Product at the correct price or to cancel.

In case of discrepancy in prices, following the order of the client, he will be immediately communicated to the customer by phone or by e-mail without penalty can withdraw from the purchase commitment.

On loretogift.com you can shop with confidence, using various methods of payment:
• Bank Transfer
• Paypal
• Credit cards
All online transactions are made in secure mode, using cryptographic protocols and certificates such as Secure Sockets Layer (SSL).

In order to prevent fraud on the Internet, the payment is made and managed by the network directly into GESTPAY gateway or PayPal gateway, which are responsible for the transaction and the storage of information relating to each order (such as credit card number, date of expiration, etc …), including financial information.
XXXX never know the details of the credit card and other financial information, and isn’t therefore unable to file them or retain them in any way.
The transaction will be charged to the customer only after the card by the issuing company occurs.
For payment by bank transfer, if it is available, you need to make the arrangement within 3 days of purchase.
In the bank transfer must contain the reference number of the order, issued at the time of purchase, the full name of the customer.
The shipment of the product will be made as soon as there is acknowledgment that the amount is credited to the account of the company (the credited time varies depending on the country or ordering Bank)

Personal banking information of XXXX
Beneficiary:
XXXX
Name of bank:

IBAN:

BIC / Swift:

XXXX seeks to ensure the complete satisfaction of the customer.

On receiving the ware, the Customer is obliged to immediately check the status and compliance.
Complaints related to the compliance of products, including in relation to their amount and / or appearance must be made in writing using the procedure and the claim form back unauthorized material (RMA).

If for any reason the customer is not satisfied with an order, the unused item, not used and not damaged and accompanied by the invoice, can be returned for exchange or refund within 10 days from the date of receipt of the goods.
To request permission to restitution, the customer must absolutely send a request to shop@loretogift.com
In the e-mail you must specify the item code that you intend to give back and desired compensation (reimbursement). Upon receipt of the return request, XXXX will send the customer a written confirmation, with detailed instructions.
XXXX reserves the right to refuse the return of those products that do not comply with the above requirements.
Products purchased online can not be refunded or returned at the physical stores.
The delivery costs for returning the products are paid by the customer, unless otherwise indicated; any costs incurred by the Customer for the return is not refundable; the costs incurred by XXXX for any customs clearance of the goods delivered, will be written off from the amount of the refund.
Refunds will be made as soon as completed receiving and verifying article made: will be made with the same method of payment provided for the purchase. XXXX will send an e-mail notification once the refund.
For orders paid with the amount refunded by credit card will be available to customers in about 10 days, and will still be visible on the next card statement. These times may vary depending on the banking system of credit card used.
For orders paid through PayPal the amount will be returned to the original account.
XXXX not be liable for refund or compensation of those products that have been lost, which have been stolen or damaged.
Should the customer wish to change or cancel the order confirmed, will have to send an e-mail to shop@loretogift.com, within 24 hours from when it was made.

XXXX aims to provide on the Website constantly updated information.
However, it can not guarantee that the site is completely free of errors. The Site may contain typographical errors, inaccuracies or omissions, some of which may refer to the price, availability of the product and to the information form of the same.
XXXX reserves the right to correct any errors, inaccuracies or omissions even after an order has been submitted and reserves the right to change or update information at any time without prior notice.

All products marketed by XXXX are covered by the warranty granted by the manufacturer, under the terms and provided for in that mode, and 24-month warranty for defects of conformity, according to DL 24/02.

The manufacturer’s standard warranty is provided as explained in the documentation inside the product packaging.

The guarantee of 24 months according to DL 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a VAT number). In case of lack of conformity, XXXX will, without cost to the customer, the restoration of conformity by repair/replacement. If, following inspection by an Authorized Service Center, the anomaly should not be a lack of conformity in accordance with Decree 24/02, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs if incurred.

The replacements in case of DOA (Dead On Arrival: product not working on delivery) takes place only if expressly provided by the manufacturer. The timing of replacement or repair of any product depends solely on the manufacturer’s policies. In the event that, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), XXXX will proceed at its own discretion to refund the amount paid or to replace it with a product of equal or superior characteristics. No blame can be credited to XXXX for any delays in repairs or replacements. In cases where the application of safeguards providing for the return of the product, the product must be returned by the customer (at his expense) in the original packaging, complete in all its parts (including packaging and any documentation and accessories).

Users who intend to purchase on www.loretogift.com and use the services present on the Website, may do the registration or purchase as guests.
The person who shall register, declare that I have read the Privacy Policy and that the personal data entered are true, as well as correct, assuming full responsibility for the information provided. In case of variations, the user is obliged to inform the Company promptly.

Registration allows you to be recognized by the system and access at the personal area of website, from which you can:

• Show promotions reserved only to registered users.
• Check the orders being processed.
• Check real-time status of the shipment of orders sent.
• Modify your registration data.
• Order faster, saving shipping addresses.

Sign-up on the website is completely free. It ‘important to enter a valid email address because we will need to notify the confirmation of the order, the expected availability time, the shipment of goods and other useful information about your order.

XXXX can periodically send to customers registered on the website, which require them explicitly, emails containing product news and promotions, always giving the opportunity to request the removal of personal information from their databases using an e-mail sending it to info@loretogift.com

XXXX guarantees the authenticity of all the Products purchased on the Website. The brand products XXXX and LORETOgift are made with the finest materials and are packaged by hand. All products are made in Italy apart from those expressly stated.
XXXX is not responsible if the color of the products displayed on the website to have differences compared to the original ones, due to a particular configuration of the computer used by the customer or a malfunction.
It is possible that XXXX style department decides to make changes in production or even decide not to produce them. In such an eventuality, XXXX contact the customer to obtain the express consent of the changes and proceed to shipping or cancel your order and provide a refund.
All intellectual property rights such as trademarks, service marks, marks, images, characters, design, music, video, software, codes and format scripts are the exclusive property of XXXX. The material on this site is protected by copyright. No page or other content of this Website may be reproduced, even partially, without the prior written permission.

These Terms are regulated by Italian law.
XXXX reserves the right to modify these Terms of Sale at any time. Any changes, modifications, deletions or additions will take effect immediately after the successful publication on the Website.
In the event that a dispute arises concerning the interpretation and execution of these general conditions of sale between XXXX and the Customer, such disputes are entrusted to the exclusive jurisdiction of the Court of Ascoli Piceno.

The contract between XXXX and the customer must be understood, even if only in a partial order, by XXXX. This acceptance is tacit, prior notified by any means, to the customer. Placing an order in the manner provided, the Customer declares to have read all information provided to him during the purchase procedure and accept the general conditions of sale.

For more information and assistance on the Website or on the online purchases please contact us at the following e-mail: shop@loretogift.com or at the address below:
XXXX
60025 Loreto (AN) – Italy
Tel. +39 071 1234567